1. General

We reserve the right to update these Terms & Conditions at any time. Any amendments will become effective once published on our website.

Nothing contained in these Terms limits any rights afforded to consumers under the South African Consumer Protection Act, 2008 (“CPA”) or any other applicable legislation.

2. Products, Pricing and Orders

All prices are displayed in South African Rand (ZAR).

While we make every effort to ensure pricing and product information is accurate, errors may occur. We reserve the right to correct pricing or product information before accepting an order.

Products remain the property of Klines until payment has been received in full.

Product photographs are intended to represent the item as accurately as possible. Minor variations in colour, size, gemstone appearance or finish may occur.

Availability is subject to stock on hand.

3. Custom-Made Jewellery

A quotation is valid for the period stated on the quotation.

A deposit is required before manufacturing commences.

Custom-made, personalised, engraved or specially ordered items cannot be cancelled, exchanged or refunded once production has begun unless required by law.

Minor variations in handcrafted jewellery are normal and form part of the uniqueness of each piece.

4. Repairs and Services

All repairs are undertaken with reasonable skill and care.

Customers must disclose previous repairs, known defects, missing stones, water damage or other faults before work begins.

Older jewellery and watches may contain hidden weaknesses that cannot be detected before work starts. Klines cannot accept responsibility for damage resulting from pre-existing wear, metal fatigue, weakened claws, brittle gemstones or similar conditions.

Repair quotations are estimates and may change after inspection. We will obtain customer approval before proceeding with additional work wherever reasonably possible.

Completed repairs must be paid for in full before collection.

Items not collected within 60 days after notification may attract storage charges and may be disposed of or sold to recover outstanding costs where permitted by law.

Items will only be released upon presentation of the repair receipt or satisfactory proof of ownership.

5. Cleaning, Polishing and Plating

Cleaning, polishing, resizing, rhodium plating, gold plating and stone setting involve inherent risks.

We cannot guarantee that existing plating will not wear, gemstones will remain secure where settings are already weakened, or that older jewellery can be restored to its original condition.

6. Watches

Battery replacements do not guarantee future waterproof performance unless a pressure test has been performed and specifically confirmed.

Water resistance naturally deteriorates over time due to ageing seals and normal wear.

Normal wear to straps, clasps and batteries is excluded from warranty unless otherwise stated.

7. Ear Piercing

Ear piercing services are provided using sterile equipment and recognised procedures.

Customers (or parents/guardians for minors) acknowledge that healing times vary and that proper aftercare is essential.

Klines cannot be held responsible for infections, allergic reactions, delayed healing or complications resulting from failure to follow aftercare instructions, underlying medical conditions or unauthorised removal or replacement of jewellery.

8. Returns and Exchanges

Where permitted by the CPA, returns or exchanges may be considered within 14 days provided the item:

• is unused;
• is in its original condition;
• includes original packaging;
• is accompanied by proof of purchase.

The following are generally not eligible for return unless required by law:

• custom-made jewellery;
• engraved or personalised items;
• resized jewellery;
• earrings or body jewellery that has been worn;
• sale or clearance items.

9. Warranty

Our warranty covers manufacturing defects or workmanship only.

The warranty excludes:

• accidental damage;
• misuse;
• neglect;
• theft;
• loss;
• impact damage;
• water damage;
• normal wear and tear;
• fading, tarnishing or plating wear;
• unauthorised repairs or alterations.

Warranty claims remain subject to inspection by Klines.

10. Customer Property

Customers warrant that they are the lawful owners of items presented for repair or have authority to request the work.

Our liability for loss or damage is limited to the lower of:

• the declared value recorded when the item was received; or
• the amount paid for the repair or service,

except where liability cannot legally be limited.

We are not liable for sentimental value, indirect losses or consequential damages.

11. Store Safety

Customers enter the premises at their own risk.

Parents and guardians remain responsible for supervising children.

Customers may be held responsible for damage caused to merchandise or store property through negligence or misuse.

12. Security

The premises are monitored by CCTV for safety and security.

We may request proof of identity or ownership before releasing high-value items.

Criminal activity may be reported to the South African Police Service.

13. Intellectual Property

All website content, logos, photographs, branding, graphics and text remain the property of Klines Watches & Jewellery and may not be copied or reproduced without written permission.

14. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Contact Us

Klines Watches & Jewellery

Randburg Square Shopping Mall, Level 3, Opposite the Post Office

Ferndale, Johannesburg

Phone: 084 712 8332

Email: klineswandj@gmail.com